Shipping and Delivery
Delivery times
We aim to deliver your furniture promptly and carefully. Times vary by location. Typical ranges:
Large furniture
- UK — 50–80 days
- Europe — 50–80 days
- US — 28–60 days
- Canada — 27–60 days
- Hong Kong, Singapore — 8–40 days
Fabric sample
- Europe, UK, US, Canada — 10–20 days
- Hong Kong, Singapore — 5–10 days
Need something sooner? Contact customer support and we will see what is possible. If your country is not listed, get in touch — we can often add it.
Our delivery partners bring furniture to your building. If you do not have an elevator that can take larger pieces, please arrange help or take care during transport. If you do have an elevator, please check it can fit the furniture dimensions before delivery day.
Import duties
Duties and taxes are covered on every order. If you are ever asked to pay extra duties or fees on receipt, keep the paperwork and contact our support team — we will reimburse any unexpected costs promptly.
Shipping partners
We ship with trusted carriers such as DHL and UPS, and handle furniture carefully throughout the journey.
Shipping costs
Shipping cost depends on your location, order size, and shipping method. You will see the amount at checkout.
Tracking
When your order ships, we email you a tracking number. If you need help with tracking, our support team can assist.
Shipping restrictions
Oversized pieces or remote addresses may have limits or extra charges. If you are unsure about your location, ask our support team before you order.
Contact us
For shipping questions, email info@thehomelagoon.com or use live chat. We are happy to help.
